Support
Need help with Flooto? We're here for you.
Need help with Flooto? We're here for you.
In-App Live Chat
Response in under 5 minutes during school hours
Open the app → Account → Help
Frequently Asked Questions
How do I track my child's bus?
Open the app, tap any active trip card on the Home tab to see the bus moving on a live map with ETA.
How do I submit an absence request?
Go to Requests tab → Absence Request. Select your child, pick the dates, choose a reason, and submit.
How do I change my pickup address?
Go to Requests tab → Address Change. Select your new address or add one using the map picker.
What notifications will I receive?
You'll get push notifications when your child boards the bus, when the bus is approaching your stop, and when your child arrives at school or home.
How do I report a safety concern?
During live tracking, tap the Complaint button. Or go to Requests tab → Complaint. Select a category, urgency level, and attach evidence if needed.
How do I enable Face ID / Touch ID?
Go to Account tab → Security. Enable biometric login and confirm with your password.
How do I switch to Arabic?
Go to Account tab → Language → العربية. The app switches instantly.
My child's bus location isn't updating
Check if you see a yellow "Last seen X min ago" banner. This means the GPS signal is temporarily weak. The app will automatically recover when signal improves.